Embroidery FAQs

Q. What should I contact you with in my first email?
A. Here is the information that we need:

• Quantity of items
•  Brand of items
• Color of items
• # of colors
• Thread color
• Deadline 
• Artwork
• Good contact info

Q. How can I get a more detailed quote for my order?
A. Give us a call and we can quote an order on specific shirt brands and styles and give you more accurate information regarding ink and screen fees. 

Q. How can I get my shirts cheaper? 
A. The more shirts you order, the lower the cost of the ink fee and sometimes, the shirts. Each color requires an additional screen; so if you limit your colors, you’ll limit the screen fees as while. 

Q. Do I have to pay full price if I print the same shirts later?
A. The digitizing fee is a one time charge. If you place an additional order for exactly the same artwork, you will not be charged the digitizing fee again. A small set-up fee and other fees remain the same. 

Q. Do I have to pay tax if I plan to resell the shirts?
A. If you can provide a copy of your current Washington State Reseller's Permit then we can skip the tax. However, we need the copy at the time of payment in order to process it correctly.

Q. How much are your design services?
A. Our design services are roughly $35/hour. 

Q. What payment types do you accept?
A. We accept cash, cashier’s check, visa, mastercard and american express.

Q. Do you require a deposit before my order can be started?
A. We ask for a 50% deposit for new customers. Depending on the size of the order, we may require a larger deposit.

ARTWORK

Q. What file format is best?
A. It is best to send us the artwork by email in either a .pdf or .jpeg that is at least 300 dpi. It's also best to send the artwork near the size you would like it printed. 

Q. How do I know what size the artwork should be?
A. The artwork needs to be based on the smallest sized shirt that you are ordering. When embroidering, the artwork stays the same dimensions no matter the size of the shirt. 

Q. Can you use a picture from my website on my shirt? 
A. Pictures from websites are usually 72 dpi. This is not high enough quality to be screenprinted.

Q. Can I see a proof of one print before you print the whole batch?
A. We offer a preproduction sew out along with a digital proof.